Legal

Refund Policy

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1. Free Plan

Bildara's Free plan costs nothing — there's no payment involved, so there's nothing to refund. You can use it for as long as you like.

2. Paid Subscriptions (Founder, Portfolio)

Paid plans are billed in advance for the period you choose — monthly or yearly — and renew automatically until you cancel. Because you get full access to that period's runs and tools the moment it starts, subscription fees are non-refundable, including:

Partial or unused billing periods
Unused monthly runs (Idea Intelligence, Business Builder, or analyzer tools)
Time remaining after you cancel — you keep access through the end of the period you already paid for, but we don't refund the remainder

Cancelling is not the same as refunding. You can cancel anytime from our Help page — that stops future renewals, but it doesn't refund the current period. We'll also offer to pause your subscription or apply a discount instead, if either works better for you.

3. Add-Ons (Extra Command Center Slots, Bildara Pages, Additional Pages)

Add-on purchases — extra Command Center slots, the Bildara Pages upgrade, and individually generated pages — follow the same policy: non-refundable once purchased, since they unlock access or generate a real deliverable immediately.

4. Exceptions

We'll issue a refund or credit at our discretion in cases like:

You were charged in error or charged twice for the same period
A technical failure on our end prevented you from using the Service you paid for
Refund rights required by the law in your jurisdiction

If something like this happens, reach out through our Help page and we'll sort it out.

5. How to Cancel

Cancel anytime from our Help page — your plan stays active through the end of the current billing period, then won't renew. No need to email anyone to cancel; it's self-service, though we'll offer a pause or a discount first in case either works better for you.

6. Chargebacks

If you believe you were charged incorrectly, please reach out through the Help page first — we're generally able to resolve billing issues faster directly than through a card dispute, and a chargeback may result in your account being suspended while it's investigated.

7. Questions

For anything about a specific charge, cancellation, or refund request, visit our Help page and send us a message — we typically reply within 1–2 business days.